Frequently Asked Questions
How long will it take my domestic (U.S) orders to get to me?
All domestic orders within the US are shipped ]UPS Ground. Ground takes about 1-3 full business days from the time it leaves the GhostFit Headquarters. Once you receive your initial shipping confirmation email, our next step is to print and package your merchandise. At this time your package is only being prepared for shipment. Orders will not be shipped out on holidays, they will be shipped the following business day.
You can sign up for UPS MyChoice for live updates/tracking and to upgrade your package at any time!
How long will it take my international order to get to me?
International orders are shipped Standard International - Mail Innovations. Mail innovations takes 8-14 business days. Mail innovations moves through your country's local post network for final delivery. Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and our shipping does not cover these fees. When you first receive your initial shipping confirmation email your label has been printed and is being prepared for shipment and it has not yet been received by the courier. Orders are not shipped out during holidays. They will be sent the following business day.
Late or missing refunds
Packages will be processed on a first come basis. Please allow up to 7 business days for our return department to process your refund. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (1-5 business days). Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Incorrect Item Received
If we made a mistake with your order, then please email us through the contact page on the site. We will request photo evidence for our records, and provide a return label (domestic only) if an exchange needs to be made
How can I become a GhostFit sponsored athlete and/or ambassador?
Visit our tab "Become an Ambassador" on our home page or email us to get in contact with our sponsorship team.
If I placed an order, can I change the size or add an item to it?
Unfortunately once an order is placed, it cannot be altered. You must place a new order. We may be able to cancel your old order if it is not being processed for shipment.
When will products be restocked?
At this point in time, we cannot predict when or if products will be restocked. As a new and blossoming company we will try to restock the most desired products but also seek to improve and innovate new products for you on a consistent basis. Thank you for your understanding!
Does Ghostfit sell items at wholesale?
What countries does GhostFit ship to?
We offer worldwide shipping via UPS and Mail Innovations for all orders outside of the U.S.
Why is there a customs fee included with my international order?
Customs fees are not covered in the shipping costs that are charged by GhostFit. Customs policies vary from country to country and unfortunately we have no control over how your country determines customs fees. To find out how not to be charged customs fees, contact your local customs office for more information. Most countries allow up to a certain value of goods into the country without any additional duties and taxes. Please note that no matter whom the carrier is, U.S. Postal or private, the laws and rules are the same for everyone. Each country is different and each carrier handles these issues differently when clearing customs. UPS/Mail Innovations ship’s all international orders, as they guarantee your package’s delivery within 3-4 business days, and will contact you to pay the fees before delivery.