Ordering & Returns
Welcome to our O&R page! We understand that when it comes to ordering and returns, you may have some questions. Below, we've compiled a list of common inquiries to help you navigate the process with ease.
Need to make a return?
How can I cancel my order?
Double check your gear and the total amount in your shopping bag before you complete your order—we’re unable to modify or make edits once it’s been placed.
If you’d like to cancel, you’ll need to reach out to the Ghostfit Help Team during operating hours within 60 minutes of placing an order.
Check order status
Once your order ships, we’ll email your tracking information so you can follow along.
Fees & timing
Once your order ships, we'll email your tracking information so you can follow along. For more details on our shipping fees and timelines, click HERE.
Tracking/missing a package
Our Ghostfit Help Team (GHT) is here to help, connect with us by visiting our Contact Us page HERE. Please provide your order and tracking ID, full name, email address, shipping address, courier name, the date it was shipped, and the missing item(s) from your order.
I'm looking to edit the address of my order.
Once an order is placed, we're unable to edit or make changes. We can, however, attempt to update the address through UPS. Keep in mind, this process is never a guarantee as it depends on the status of the shipment. Our teams can help if you have any pressing questions—reach out to the GHT by visiting our Contact Us page HERE.
My order has shipped by seems to be delayed.
You may experience delays with carriers, Canada Post and FedEx, beyond our control. Keep an eye on your tracking to follow your order’s progress. We want to ensure you receive your gear. For more information, reach out to our GST.
If you're having second thoughts about your gear, we can return it. Our extended holiday return policy is now in effect—any items purchased between October 16 and December 24 can be returned until January 23. Product must be unworn and unwashed, with the hang tags attached, and accompanied by proof of purchase.
How do I return my order?
Returns are free and can be made by mail within 30 days of the purchase date.
To set up an online return, check out our self-serve option by clicking HERE and sign into your Ghostfit account. Don’t have an account? No problem—you’ll need the order ID located on the packing slip or in your order confirmation email under the “Order Details” section, and the billing email address you used to place your order.
Once you’re signed in, you’ll find instructions for selecting the items you want to return, printing your shipping labels, packing your items, and finding a shipping outlet that’s closest to you. When your return request has been successfully submitted, the RMA (return merchandise authorization) number that appears on the screen will be sent to you by email—you’ll need that number to track the status of your return.
When will my return be processed?
We're processing returns within 3-5 business days once your return reaches our warehouse. To check the status of your return online, click HERE.
The return tracking number for my order says delivery failed. What does this mean?
We’re still receiving returns at our warehouse, though your tracking may not reflect this. If your return has been delivered to our warehouse outside of business hours or over the weekend, this may be why you’re seeing ‘Delivery Failed’. Please check your tracking information on the next business day—your accurate tracking information will be reflected at that time.
To review your return status, we encourage you to check HERE.
When will I get my refund?
Once your return is processed at our warehouse, your funds will be credited back to your original method of payment. You can expect to see this reflected on your statement within 3-10 business days.
Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle.
What should I do if I have a quality issue with my item?
We’d love to hear more about what’s happening with your product. Head over to our Contact Us page and fill out the form so we can assess your item.
Do you have a holiday return policy?
Yes—if you make a purchase between October 16 and December 24, you have until January 23 to make a return.
Still have questions? We're happy to help! Please email us at email@example.com and we will get back to you within 24 hours.